The support that Dalkia teams provide to the LINPAC Group at its Noyal Pontivy site in Brittany provides an example of this partnership system.
Production of food packaging: an environment with intensive utility needs.
Our services are based on a partnership with our customers that is built on shared objectives. Diagnostic analyses and action plans incorporating guaranteed results, combined with ongoing tracking and reporting, are the principal components of our systematic approach to service.
LINPAC: partnership for performance
LINPAC's Noyal Pontivy food packaging production site - a heavy consumer of electricity, refrigeration and compressed air - is expanding at a fast pace, and Dalkia personnel have been there for many years to provide support every step of the way.
First, Dalkia signed a six-year contract to manage and maintain the site's compressed air utilities, and then we also assumed responsibility for comprehensive management of the PVC facility's cold chain, from energy production to facility maintenance. This partnership was then extended to all production workshops, and the initial contract signed for compressed air was renewed and broadened to include the purchase of fuels as well as engineering services for plant expansion.
« As the site was upgraded, we helped our customer make the necessary changes to its cooling and compressed air production units », says Dalkia agency sales manager Thierry Le Tyrant.
« By gradually providing for its utilities management, we freed LINPAC from responsibility for tasks outside its core business. We helped them streamline and reduce their energy production by, for example, recovering thermal energy from the compressed air plant and tracking leaks from the company's network.»
By making (and meeting) formal commitments, deploying effective technical solutions and constantly looking ahead to the future, we have solidifi ed this partnership based on trust. The plant's energy effi ciency has made it a benchmark for the LINPAC Group as a whole.
Extract from the annual report 2006