Global building management contract supported by social engineering
Customer
7 buildings covered by the contract include 77,000m² offices and 73,000m² ancillary premises.
Canal +
4 sites in France
Stakes
- reduction in operating costs, by means of an ambitious plan
- transfer of staff outside core business (technical and general services)
- improved services to end users.
Results
- successful management of social and labour relations issues
- operating costs reduced on an ambitious plan
- commitment to service levels and to end user satisfaction.
Dalkia response
4 month preparatory phase involving legal and general services in Canal+ group and set up innovative social engineering approach for 50 people