Externalisation of technical and support services
Customer
Telefonica de Argentina has 420 sites on a 427 000 m² floor area. There are technical buildings (exchanges, transmissions and switching), as well as sales and marketing offices
Telefonica de Argentina
Buenos Aires (Argentine)
Stakes
- ensuring the optimal working order of technical installations
- ensuring reactive interventions
- proposing a solution to staff redundancies
Results
- intervention within 2h for sensitive sites, and installations kept at an optimal level
- the guarantee of a fixed total cost and a results-based contract
Dalkia response
- operation, maintenance, major repairs and if necessary replacement, of corporate, business and central buildings' technical facilities
- administrative management and maintenance of media and optic cables
- monitoring of cleaning services
- installation of a maintenance software
- transfer of 107 people from Telefonica to Dalkia