To constantly keep our customers satisfied, we've built a management system based on continuous improvement. For more than ten years, the resulting steady gains in our quality management process have made Dalkia a pioneer in quality assurance and, more recently in ISO certifications.

Together, these improvements have created a firm foundation from which we have confidently and assertively embarked on a new phase in our commitment. Today, we are constantly seeking new and better ways of integrating sustainable development priorities into every aspect of our business, thereby contributing to the commitments expressed by Veolia Environnement member companies and to the sustainable development goals of the EDF Group.

The current evolution of our management system is designed to encourage customer focus, innovation, the ability to foresee change (particularly in the regulatory environment) and the deeper involvement of our partners. This will enable us to continue to improve both our quality of service and the social and environmental aspects of our business.

In a global marketplace where our businesses play a critical role in meeting the challenges of sustainable development, these commitments provide powerful competitive advantage as we pursue our growth and a greater guarantee of our own long-term viability.

I strongly believe that the involvement and enthusiasm of all our employees will enable us to successfully complete this new phase.